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R²N Technical Support & SLA Ticketing

How can our technical team help you today?

Submit a technical ticket, track an existing inquiry, or browse documentation for TableCurve 2D, TableCurve 3D, TableCurve Studio, and PeakLab.

Submit a new ticket Check ticket status
< 1 business day Typical first response SLA
4 priority tiers Urgent (4h) to Low (72h)
Automated sweeps Unattended tickets auto-escalate
Unified queue All 4 scientific software suites
Self-service resources

Find answers instantly

Most common questions regarding installation, licence keys, and equation libraries can be resolved in our guides.

Documentation

Full user reference manuals, equation libraries, and math algorithms.

View documentation →

Video tutorials

Step-by-step walkthroughs of curve fitting, 3D visualization, and automated batch code.

Watch videos →

Licence & activation

Activate a trial, transfer a licence to a new machine, or resolve activation keys.

Licence guide →

Release notes

Read about latest bug fixes, algorithm optimizations, and new feature updates.

Explore updates →
Common inquiries

Frequently asked questions

Quick guidance on software compatibility, licencing terms, and scientific reproduction.

Which operating systems are supported?

All TableCurve 9 and PeakLab editions run on 64-bit Windows 10 and 11. See system requirements in the product brochure for details on RAM and GPU recommendations.

How do I activate or move my licence to a new machine?

Open Help → Licence Activation inside the application. To move a licence, deactivate it on the existing machine first, then activate on the new machine with the same key.

Where do I download a trial or the latest build?

Trials and the current release are available from the official Downloads page on uat3.r2nsoftware.com. Trials include the complete scientific equation library enabled.

Can I get academic pricing?

Yes — academic pricing applies to accredited degree-granting institutions on every software edition, for both annual subscriptions and perpetual licences. Mention your institution in your support ticket or contact sales.

My fit result looks unexpected — what should I attach to a ticket?

Attach your project file (.TC9 or .PKL), a screenshot of the ranked equation list, and a short description of the data source. This allows support to reproduce your results exactly.

What is the difference between sales and support?

Use this support portal for technical troubleshooting, licence transfers, bug reports, and math algorithm guidance. For quotes, volume licensing, and purchase orders, visit Contact Sales.

Direct Engineering Support

Submit a support ticket

Our scientific support staff is notified the moment you submit. Open tickets past their SLA automatically trigger alerts to ensure rapid resolution.

SLA Response Commitments

Tickets are queued according to technical severity:

● Urgent: 4 hours (crashes, blocked lab operations)
● High: 8 hours (licencing, calculation discrepancies)
● Normal: 24 hours (general how-to, setup)
● Low: 72 hours (feature requests, minor feedback)

What happens next?

1. You will receive an immediate confirmation email with your R2N-XXXXXX ticket code.
2. Support staff review your file attachments and data.
3. You can track progress or reply to updates anytime below.

Real-time status

Track your ticket

Enter your ticket code and the email address used during submission to check progress and read team notes.